In light of the current situation surrounding COVID-19, Limitless Jewellery wants to assure you, our valued customers, that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines. The safety of our customers, partners and employees is our utmost priority.
We have taken a wide range of measures in all our premises to proactively manage potential risks and protect the health and safety of our customers, suppliers, and employees.
When delivering orders or collecting returns, all precautionary measures are thoroughly implemented throughout the process. For deliveries carried out by third parties, we are in close contact with our shipping partners to ensure they apply and maintain the appropriate health and hygiene standards in their services.
Limitless Jewellery is closely monitoring further developments and will adapt measures accordingly if necessary.
We source our inventory from several locations within Canada, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.
We take 2-10 days to process your order and then 2-8 weeks to deliver it to you. This mainly depends on your location, you may receive your order earlier. Please allow an extra 10 days during busy periods (e.g. Christmas, New Year.). We hope you agree these slightly longer delivery times are easily offset by the great prices we can offer to you. We appreciate your patience!
Here is our estimated shipping time depending on where you are located. We are not responsible for CUSTOMS.
Yes, you will receive an email once your order ships that contain your tracking information. Please wait 5-10 days after you have purchased your product. We will send the tracking information to your email!
Limitless Jewellery is not the shipping provider, once the order has been shipped, we do not have any control over it. Unfortunately, we can only offer customer service retaining to the Policy below. We advised all our customers to choose the Insured Shipping option.
Limitless Jewellery is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.
These charges are the responsibility of the recipient and the funds are received exclusively by your local government.
Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Taxes will not be refunded for packages that are refused due to VAT/duties.
·IN THE RARE EVENT THAT YOUR PACKAGE IS LOST IN TRANSIT, WE WILL QUICKLY SEND YOU ANOTHER OR FULLY REFUND YOU.
·WE WILL NOT ACCEPT RESPONSIBILITY IF YOUR LOCAL POSTAL SERVICE HAS MARKED YOUR ITEMS AS DELIVERED AND YOU CLAIM YOU HAVE NOT RECEIVED THEM. THE ISSUE THEN NEEDS TO BE SETTLED BETWEEN YOURSELF AND THE POST OFFICE.
·WE DO NOT ACCEPT RESPONSIBILITY IF YOU FAIL TO PROVIDE THE CORRECT ADDRESS. PLEASE DOUBLE CHECK TO BE SURE YOUR ADDRESS IS CORRECT.
·ONCE THE PACKAGE HAS BEEN SHIPPED, WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN GOODS. IF YOU PACKAGE HAS BEEN LOST OR STOLEN, WE RECOMMEND OPENING A CLAIM WITH THE SHIPPING COMPANY. THERE WILL BE NO REFUNDS OR REPLACEMENTS SENT OUT UNTIL THE INVESTIGATION HAS BEEN CONCLUDED.
Limitless Jewellery uses a number of safety precautions to protect your personal information from unauthorized use.We have SSL Certificate on our site– which is like keeping your PayPal and credit card information in a bank vault.
We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
You enter your discount code at checkout before you have filled in your personal information. Once you have added your discount code, the discount will immediately be deducted from the total sum when adding the coupon. Please be aware that you can only use one discount code per order.
Our policy lasts 14 days. If 14 days have gone by since your package has arrived unfortunately we can’t offer you a refund or exchange.
You will also be responsible for shipping cost .
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved we will send you your store credit to use for your next purchase or refund to your original payment method.
For watches slightly scratched or damaged: That does not affect the overall aesthetic (such as marks on parts where the watch won't be seen ie. clasp, underneath the watch, on the sides etc)
A partial refund will be offered as compensation from 10-50% depending on damage, upon discretion of the support staff
Or a discount code for a new watch depending on the compensation amount above
Unfortunately we can't always guarantee compensation for this condition: as we cannot determine accurately whether or not the condition was caused by mis-use or by damage during transit
For watches with LARGE damage:
That can be easily seen (such as broken glass, large chips in the glass or not functioning)
Our team can offer a partial refund from 50-100% depending on the damage if you choose to keep the watch.
Or we can offer you a free replacement which will be processed as a new order with any colour or design you wish.
If you choose neither of the above options: We will need the watch returned to our Australian Warehouse for inspection before we issue you a full refund (instructions will be given by customer service staff)
If we sent you the wrong item. We will replace it for you, free of charge